Janelle is responsible for stewarding the future of Human Insight and translating that into opportunities to evolve the platform. Janelle has over 15 years' experience conducting large-scale customer research initiatives. Prior to UserTesting, Janelle held UX research consulting roles at Nielsen Norman Group and Forrester Research.

At Wisr, Anthony's proven track record in technology and business innovation has been recognised through multiple award accolades including the Business Leader of the Year (2018), Optus MyBusiness Awards; Highly Commended - CEO of the Year, 2019 Executive of the Year Awards; and the Outstanding Fintech Leader of the Year, 2020 Finnies Awards.

Aymeric Cabuil is an outcome-focused financial services professional with extensive experience delivering initiatives in lending, cash management, payments, core banking, and data analytics, as well as expertise in embedding Agile delivery methods and empowering teams to deliver at pace across organizational boundaries.

Robert is currently the Director of Customer Experience within Transaction Banking at ANZ Bank, where he is leveraging his background in technology, operations, and human-centered design, and applying them to the unique needs of public sector service design.

Accomplished and highly respected professional with over 20 years of experience in developing effective strategies and workforce plans that effectively distribute organizational resources while driving a continuous improvement agenda, and building high-performing multidisciplinary team, focused on customer satisfaction, integrity, collaboration and exceptional service quality.

Vivid is a multi-disciplinary designer with over a decade of leadership experience and expertise choreographing experience and design for customers in the digital products, food thinking, and video game spaces. Her extensive background includes founding her own gaming company, collaborating with Hollywood companies, producing multi-award-winning games, global movie campaigns, and conversation design for chatbots and Alexa.

Experienced executive with a track record in the technology, real estate, and merchant banking industries. In his current position, he has assisted the college in expanding and developing its technological capabilities as well as improving the experience of all stakeholders through projects such as major software implementations and progressive transition to a cloud environment.

Michelle is a trained pilot and utilizes her unique aviation experience, as well as her NLP training and mentorship, to build customer connections that include the empathy needed when working with people of different backgrounds, as well as the trust built through listening and understanding their requirements.

Renée is an accomplished Pharmaceutical Executive with over 20 years experience in healthcare in global, regional and local roles leading marketing, digital, customer experience, in-field and business teams. She is passionate about building high performing teams that translate insights into action to improve customer experience and working collaboratively with partners to co-create solutions that improve outcomes in healthcare.