World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this edition based in Australia and New Zealand is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

Register here to
attend for free


63 per cent of company marketers in Australia and New Zealand indicated that over the next five years their company will differentiate themselves from the competition through CX initiatives.

Source: Econsultancy

Greater Focus

For some time now, companies have been increasingly focused on the customer and the need to tailor and nurture these relationships to maintain long term customers and drive profitable growth.

Research showed that 60 per cent of CEOs said their main objective was to create long term value for stakeholders with 88 per cent of those CEOs seeing a clear corporate purpose as having the greatest impact on building strong customer relationships over the next three years.

Personalisation is Key

Personalisation has no doubt continued to be recognised by customers as the number one driver for customer experience, having the most impact on both advocacy and loyalty towards a brand and its offerings.

Today, Customers look for more personalisation that goes beyond the usual tropes of knowing to understanding.


Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create experiences for a customer in a fast-moving digital world.

It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.


Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.

Explore such transformational use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.


The summit features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.


Brainstorm and exchange ideas with some of the greatest minds in CX & related fields.

Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and businesses.

Private Consultation

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

Private Networking

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms.

Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-COVID19 world.

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attend for free


Janelle is responsible for stewarding the future of Human Insight and translating that into opportunities to evolve the platform. Janelle has over 15 years' experience conducting large-scale customer research initiatives. Prior to UserTesting, Janelle held UX research consulting roles at Nielsen Norman Group and Forrester Research.


Chief Insights Officer,


United States

Sterling Jackson

VP - Customer Marketing,


United States

At Wisr, Anthony's proven track record in technology and business innovation has been recognised through multiple award accolades including the Business Leader of the Year (2018), Optus MyBusiness Awards; Highly Commended - CEO of the Year, 2019 Executive of the Year Awards; and the Outstanding Fintech Leader of the Year, 2020 Finnies Awards.

Anthony Nantes

Chief Executive Officer,



Aymeric Cabuil is an outcome-focused financial services professional with extensive experience delivering initiatives in lending, cash management, payments, core banking, and data analytics, as well as expertise in embedding Agile delivery methods and empowering teams to deliver at pace across organizational boundaries.

Aymeric Cabuil

Chief Technology and Execution Officer,

Avenue Bank


Robert is currently the Director of Customer Experience within Transaction Banking at ANZ Bank, where he is leveraging his background in technology, operations, and human-centered design, and applying them to the unique needs of public sector service design.

Robert Barac

Director CX of Public Sector & Transaction Banking,

ANZ Bank


Accomplished and highly respected professional with over 20 years of experience in developing effective strategies and workforce plans that effectively distribute organizational resources while driving a continuous improvement agenda, and building high-performing multidisciplinary team, focused on customer satisfaction, integrity, collaboration and exceptional service quality.

Chaido Kiourkou

Head of Operations, Technology & Design Division,



Vivid is a multi-disciplinary designer with over a decade of leadership experience and expertise choreographing experience and design for customers in the digital products, food thinking, and video game spaces. Her extensive background includes founding her own gaming company, collaborating with Hollywood companies, producing multi-award-winning games, global movie campaigns, and conversation design for chatbots and Alexa.

Vivid Savitri

Head of UX,

Breville Pty Ltd.


Experienced executive with a track record in the technology, real estate, and merchant banking industries. In his current position, he has assisted the college in expanding and developing its technological capabilities as well as improving the experience of all stakeholders through projects such as major software implementations and progressive transition to a cloud environment.

Blair Courtney O-Connor

Chief Information Officer,

International College of Management Sydney (ICMS)


discussion topics

Rethinking your CX Strategy in a Post-Pandemic World

Using Customer Experience as the Trojan Horse to Transformation

Amplify your business by incorporating the Voice of Customer

Empathy: The route to understand customer needs and behaviour

Register here to
attend for free


Register here to
attend for free





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Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

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