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WHAT IS WORLD CX SUMMIT?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the global series, the Indian edition will be gathering pre-qualified CX leaders ‘all under one roof’ to discuss how the latest CX technologies and customer insights can be combined to transform CX with a new approach

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

Why India?

84% of companies that work to improve their customer experience report an increase in their revenue.

With the spread of the Digital Wave across lndia, the Domestic and International companies have changed customer experience and marketing as we know it in the Indian Subcontinent. The New age of business leverages Digital and Emerging Technologies focused on delivering better Products, Services and Experiences.

The rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At World CX Summit - India, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.

The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.

World CX Summit – India 2022 Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create experiences for a customer in a fast-moving digital world! World CX Summit – India 2022 Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create experiences for a customer in a fast-moving digital world!
Power
Networking

Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create experiences for a customer in a fast-moving digital world.

It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

World CX Summit – India 2022 Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys. World CX Summit – India 2022 Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.
Keynote
Presentation

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.

Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

World CX Summit – India 2022 The summit features presentations, use-case studies and educational sessions by global technology providers. World CX Summit – India 2022 The summit features presentations, use-case studies and educational sessions by global technology providers.
Product
Showcase

The summit features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

World CX Summit – India 2022, Be a part of Pannel discussion and exchange ideas with some of the greatest minds in CX and related fields at World CX Summit - India. World CX Summit – India 2022, Be a part of Pannel discussion and exchange ideas with some of the greatest minds in CX and related fields at World CX Summit - India.
Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields.

Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and businesses.

Explore sponsorship
opportunities

Register here to
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Nomination closes on
16 April 2022

SPEAKERS

As a CX architect and hospitality professional, with over 20 years of experience in product development, marketing management and customer experience, she endeavours to be the change maker and redefine the CX and hospitality landscape in the aviation sector.

REKHA NAIR

Chief Customer Experience & Quality Officer,

Adani Airport Holdings Ltd.

A core technologist with expertise in web frameworks and deep learning (NLP/ASR). He is the Chief Innovation Officer at Ozonetel Communications Ltd., where he has designed the core CCaaS/CPaaS application framework responsible for handling 20 million calls and 100,000 agent logins per day.

Chaitanya Chokkareddy

Chief Innovation Officer,

Ozonetel Communications Pvt Ltd.

A dynamic healthcare leader with over 20 years of experience in healthcare management and numerous important accolades to his credit. He specializes in Healthcare Operations Excellence, Business Development, Strategy, and Quality.

Neeraj Lal

Chief Operating Officer,

Apollo Hospitals

A remarkable 25-year career in integrating digital transformation with deep domain understanding and six sigma rigour to redesign the business model for operational excellence and customer delight, and garnered prestigious industry honours and accolades.

KV Dipu

Senior President - Head Operations and Customer Service,

Bajaj Allianz General Insurance Company

Ninad is a successful entrepreneur who leads the Enterprise Sales Team at Gupshup. He has over 21 years of leadership experience in effectively managing large teams in enterprise and retail sales, business development, and strategic alliances at reputable companies such as Mswipe, FreeCharge, Times Internet Ltd, and Rediff.com.

Ninad Takpere

VP - Sales,

Gupshup

With over 20 years of experience building and scaling ecosystem partnerships across Enterprise, Mid-Market, and SMB segments at organizations such as Cisco, Snowflake, and Wipro, his mission is to build and grow the Whatsapp Business Messaging platform in India.

Arzan Singpurwalla

Lead – Channel Partnerships,

WhatsApp India

With over 26 years of experience in capital market, Mr. Dharmendra Narang is currently working as the Senior Vice President- Chief Customer Experience Officer at IIFL Securities. In his tenure, the organization has won a number of awards for excellence in customer service.

DHARMENDER Narang

Senior Vice President- Chief Customer Experience Officer,

IIFL Securities

Shweta is the Head of CS & Customer Experience at Tata CLiQ, and responsible for designing and implementing strategies to put the customer at the centre of everything the company does. She has over 22 years of experience in diverse and cross-functional roles in the field of Customer Experience.

Shweta Srivastava

Head - CS & Customer Experience,

Tata CLiQ

discussion topics

Digital Transformation with Customer-First Thinking

Customer Data: Designing for Transparency & Trust

CX Strategies for a Touchless World

Adopting Digital Omnichannel

Future of Chatbots & Virtual Assistants

Rise of the Flexible Workforce

Role of Cybersecurity in Building Customer Trust

Explore sponsorship
opportunities

Register here to
attend for free

Nomination closes on
16 April 2022

Lead Partner

Platinum Partners

Gold Partners

Silver Partner

Premier Bronze Partner

Bronze Partners

WHO ATTENDS WORLD CX SUMMIT?

WELCOME TO MUMBAI

Mumbai is big. It is full of energy. It is India’s financial powerhouse, fashion epicentre, has the largest tropical forest in an urban zone, unique bazaars, hidden temples, hipster enclaves and India’s premier restaurants and nightlife. Mumbai is your introduction to India.

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ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.