JOIN ELITE CX LEADERS FROM SINGAPORE
EXPERIENCE THE
LATEST IN CX
WITNESS EXCITING
USE-CASES
MEET GLOBAL
TECHPRENEURS
9AM - 5PM
Gulf
Standard Time (GST)
1AM - 9PM
Singapore
Standard Time (SGT)
7AM - 3PM
Central European
Summer Time (CEST)
Days
Hours
Mins
Secs

WHAT IS WORLD CX SUMMIT?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Singapore edition is gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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opportunities

Register here to
attend

Speakers

Sourabh has almost 2 decades of experience across almost all facets of IT including IT Strategy, Transformation and IT Operations. He has managed teams across South East Asia, Europe, US and Australia. Sourabh worked with leading organizations such as Allianz, HCL, Dell and American Express before joining Liberty Mutual Insurance.

Sourabh Chitrachar

Regional VP (Asia) – Technology Strategy & Ops,

Liberty Mutual Insurance

Singapore

Prior to his current role as the Head of Strategy for APAC, Hassan was the CEO & President Director of PT. Zurich Asuransi Indonesia TBK (a public, non-listed entity formerly known as Adira Insurance). He previously held Senior Exec roles in UK/London, Hong Kong, Indonesia & Global Underwriting operating at Country, Region & Global levels.

Hassan Karim

Head of Strategy APAC,

Zurich Insurance

Singapore

Miao Song joined GLP on 22 June 2021 as Global Chief Information Officer/EC member. She has over 20 years of global experience in IT industry, with broad exposure to the Oil/ Energy/Natural Resources as well as Consumer Goods and Health Care business.

Miao Song

Global Chief Information Officer,

GLP

Singapore

Prashant has been in banking, insurance and tech for over 20 years. He has B2B and B2C expertise across direct, retail and digital channels. Currently leads customer, digital and ecosystems marketing at AIA Group, one of the largest insurance companies.

Prashant Agarwal

Head of Group Digital Marketing,

AIA

Singapore

Eric is an experienced senior executive, advocate & trusted advisor with over 22 years combined experiences comprising capital markets, fintech, entrepreneurship and leadership experience expanding companies' regional & global footprint into new markets.

ERIC SAYWEI NEO

Chairman & Board Director,

Neo & Partners Global

Singapore

In his current capacity, Nakul leads a 50+ member global B2B eCommerce hub, focused on customer service, demand generation, campaign management and pricing/promotions to serve user growth/retention across 7 key distributive trade markets for Unilever across Thailand, Vietnam, Philippines, India, Pakistan, Bangladesh and Turkey.

Nakul Gaur

Director, Customer Experience
and User Growth,

Unilever

Singapore

Akash is a passionate data engineering leader with an objective of solving complex business problems with a simplified approach to Cloud, Data and Engineering. In his experience as a data engineering leader, he believes in implementing robust data capabilities along with automating manual processes with a focus on Infrastructure as a service(IAAS), Infrastructure as a code(IAAC), Platform as a service(PAAS) or Data as a service(DAAS).

Akash Goel

Head of Data Engineering,

Gojek Singapore

Singapore

Balaji has around 18 years of experience in leading digital transformation for organizations within healthcare, finance, and telecommunications verticals. Balaji uses his digital leadership, Lean principles, and collaborative approach to deliver business growth outcomes. In his current role as regional CIO, he leads the digital transformation for GE Healthcare in ASEAN, Korea and ANZ regions accounting for more than 850Mn in Revenue.

Balaji Uppili

Region CIO - ASEAN,
South Korea and ANZ,

GE Healthcare

Singapore

Why SINGAPORE?

The Asia-Pacific conversational AI market is projected to garner a revenue of USD 3.022.4 million by 2028 and witness fastest growth during the forecast period. The rapid growth of the region can be attributed to the presence of technologically advanced APAC countries, such as India, Japan, China, and Singapore.
In addition, government policies that promote globalization, industrialization, and digitization, and flexible economic conditions are other factors expected to drive the regional market growth by 2028.
Source: Research Dive, May , 2023

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World CX Summit?

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HAPPENINGS

DISCUSSION TOPICS

Accelerating digital transformation
Changing customer behaviours
Art and science of leveraging data
Automating contact centers
Conversational AI & chatbots
Enabling seamless omni-channel customer communication
Digital experience platforms
Navigating changing customer expectations

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MEDIA SHOWCASE AND COVERAGE

  • 18M+

    GENERAL MEDIA

  • 20M+

    TARGETED MEDIA

  • 220K+

    TWITTER

  • 180K+

    LINKEDIN

  • 110K+

    DIRECT EMAIL

WHY ATTEND?

WHY SHOULD

GOVERNMENTS

ATTEND?

Draft new regulations, meet potential partners, network with global Customer Experience experts

  • Learn from industry experts and thought leaders to help draft new regulations and policies
  • Explore latest Customer Experience innovations from established tech leaders and emerging startups
  • Understand how to automate and cut costs of several state-provided services
  • Explore collaboration opportunities with top global technology enterprises
  • Network with elite Customer Experience experts, business owners, investors and startups
  • Identify and incentivize local startups with the potential to develop innovative solutions and services

WHY SHOULD

ENTERPRISES

ATTEND?

Explore innovative Customer Experience solutions, network with regional governments and potential partners

  • Explore latest Customer Experience innovations from established tech leaders and emerging startups
  • Learn from the world’s top-most Customer Experience experts from successful use-cases, implementation, roadblocks and much more
  • Find relevant startups for collaboration to develop products and services of mutual interest
  • Network with regional government authorities and potential partners

WHY SHOULD

STARTUPS

ATTEND?

Showcase innovations, get brand exposure and network with investors to help raise funds

  • Showcase your innovations in front of early adopters, governments and enterprises who are eager to explore Customer Experience solutions in their businesses
  • Raise funds by meeting with potential investors interested in your type of product and solutions
  • Present your ideas and innovations in front of a curated audience consisting of investors, senior government authorities and global technology enterprises
  • Get maximum brand exposure through regional and international media, tech-bloggers and journalists
  • Learn and network with international Customer Experience experts and regional policymakers

WHY SHOULD

INVESTORS

ATTEND?

Meet curated startup, network with elites from enterprises, governments and global Customer Experience experts

  • Meet curated startups that have potential value in growth-oriented markets and practical solutions to real problems
  • Get privileged access to startup pitch decks that are curated and approved by our advisory board comprising of investors, thought leaders and senior technology fellows
  • Access to dedicated networking lounge specially reserved for speakers, investors and VIPs attending the show
  • Receive startup pitch decks much before the event so you can come prepared with your customized questions for them

LOREUM ISPUM DOLER SIT AMEN

WHO ATTENDS World CX Summit?

Meet influential thought leaders, innovative solution providers and industry peers - all under one roof

  • CEOs, CMOs, COOs, CDOs, CTOs, CIOs
  • Customer Experience Heads
  • Customer Service Heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development
  • Heads of Innovation
  • Heads of UX/ Chatbot
  • Technology Heads
  • Heads of Consumer Insights and Analytics
  • Enterprise CRM Architect / Director
  • Heads of ML/DL
  • Heads of Digital Transformation
  • Heads of AI
  • Heads of Digital Marketing
  • Manufacturing
  • BFSI
  • E-commerce
  • Hospitality
  • Travel tourism
  • Aviation
  • Telecom
  • Hospitality and Healthcare
  • Entertainment
  • Online Demand Marketplaces

WHO ATTENDS SHOW?

Silver Sponsor

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED WITH US IN THE PAST

SPONSORSHIP BENEFITS

GET ATTENTION OF GOVERNMENTS, ENTERPRISES, INVESTORS, INFLUENCERS AND MEDIA*

  • A format that helps you achieve high ROI through a reduced sales cycle.
  • Meet pre-qualified attendees who are actively seeking Customer Experience - based solutions (criteria: requirement + buying capacity).
  • Put your brand on the main stage and present it in front of high-profile IT and business leaders.
  • Get involved by delivering a keynote, a panel discussion or by booking exhibition space.

Note: This is a commercial event and all involvements are chargeable based on sponsorship packages.

ORGANISER

CONNECTING BUSINESS WITH OPPORTUNITIES

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.