WHAT IS WORLD CX SUMMIT?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Singapore edition is gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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THEMES IN FOCUS

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SPEAKERS

Sourabh has almost 2 decades of experience across almost all facets of IT including IT Strategy, Transformation and IT Operations. He has managed teams across South East Asia, Europe, US and Australia. Sourabh worked with leading organizations such as Allianz, HCL, Dell and American Express before joining Liberty Mutual Insurance.

Sourabh Chitrachar

Regional VP (Asia) – Technology Strategy & Ops,

Liberty Mutual Insurance

Singapore

Prior to his current role as the Head of Strategy for APAC, Hassan was the CEO & President Director of PT. Zurich Asuransi Indonesia TBK (a public, non-listed entity formerly known as Adira Insurance). He previously held Senior Exec roles in UK/London, Hong Kong, Indonesia & Global Underwriting operating at Country, Region & Global levels.

Hassan Karim

Head of Strategy APAC,

Zurich Insurance

Singapore

Miao Song joined GLP on 22 June 2021 as Global Chief Information Officer/EC member. She has over 20 years of global experience in IT industry, with broad exposure to the Oil/ Energy/Natural Resources as well as Consumer Goods and Health Care business.

Miao Song

Global Chief Information Officer,

GLP

Singapore

Prashant has been in banking, insurance and tech for over 20 years. He has B2B and B2C expertise across direct, retail and digital channels. Currently leads customer, digital and ecosystems marketing at AIA Group, one of the largest insurance companies.

Prashant Agarwal

Head of Group Digital Marketing,

AIA

Singapore

Eric is an experienced senior executive, advocate & trusted advisor with over 22 years combined experiences comprising capital markets, fintech, entrepreneurship and leadership experience expanding companies' regional & global footprint into new markets.

ERIC SAYWEI NEO

Chairman & Board Director,

Neo & Partners Global

Singapore

In his current capacity, Nakul leads a 50+ member global B2B eCommerce hub, focused on customer service, demand generation, campaign management and pricing/promotions to serve user growth/retention across 7 key distributive trade markets for Unilever across Thailand, Vietnam, Philippines, India, Pakistan, Bangladesh and Turkey.

Nakul Gaur

Director, Customer Experience
and User Growth,

Unilever

Singapore

Akash is a passionate data engineering leader with an objective of solving complex business problems with a simplified approach to Cloud, Data and Engineering. In his experience as a data engineering leader, he believes in implementing robust data capabilities along with automating manual processes with a focus on Infrastructure as a service(IAAS), Infrastructure as a code(IAAC), Platform as a service(PAAS) or Data as a service(DAAS).

Akash Goel

Head of Data Engineering,

Gojek Singapore

Singapore

Balaji has around 18 years of experience in leading digital transformation for organizations within healthcare, finance, and telecommunications verticals. Balaji uses his digital leadership, Lean principles, and collaborative approach to deliver business growth outcomes. In his current role as regional CIO, he leads the digital transformation for GE Healthcare in ASEAN, Korea and ANZ regions accounting for more than 850Mn in Revenue.

Balaji Uppili

Region CIO - ASEAN,
South Korea and ANZ,

GE Healthcare

Singapore

HAPPENINGS

TESTIMONIALS

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GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED
WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

DISCUSSION TOPICS

Accelerating digital transformation
Changing customer behaviours
Art and science of leveraging data
Automating contact centers
Conversational AI & chatbots
Enabling seamless omni-channel customer communication
Digital experience platforms
Navigating changing customer expectations

WHO ATTENDS World CX Summit?

Meet influential thought leaders, innovative solution providers
and industry peers - all under one roof

  • CEOs, CMOs, COOs, CDOs, CTOs, CIOs
  • Heads of Product Development
  • Heads of Innovation
  • Heads of UX/ Chatbot
  • Technology Heads
  • Heads of Consumer Insights and Analytics
  • Enterprise CRM Architect / Director
  • Heads of ML/DL
  • Heads of Digital Transformation
  • Heads of AI
  • Heads of Digital Marketing
  • Customer Experience Heads
  • Customer Service Heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Manufacturing
  • BFSI
  • E-commerce
  • Hospitality
  • Travel tourism
  • Aviation
  • Telecom
  • Hospitality and Healthcare
  • Entertainment
  • Online Demand Marketplaces

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.