Mapping Egypt's CX and CEM STRATEGIES for 2021 and beyond
CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss latest strategies, tech trends and opportunities in CX, MarTech & Data Analytics. These innovative leaders will also discuss best practices in defining, planning and documenting an organization-wide approach to prioritize & integrate CX.
JOIN EGYPT'S ELITE IT LEADERS
EXPERIENCE THE LATEST IN CX
WITNESS EXCITING USE-CASES
MEET GLOBAL TECHPRENEURS
World CX Summit Egypt aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it.
The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies
With the number of digital touchpoints increasing annually at a rate of 20 per cent, there is a shift in the role of Omnichannel towards providing customer support and service.
Egypt is a hotspot for digital disruption, amidst increasing competition and rising customer expectations.
Digital transformation lead by social media and the influx of smartphone mobile devices has lead to a shift towards developing and an Omnichannel CX strategy which includes Customer support and services for businesses.
The Middle Eastern Perspective on CX
The insights revealed from a survey conducted on 1,420 IT decision-makers from companies with $300 million annual earnings revenue and above on a variety of topics related to customer experience revealed that 94 per cent of all respondents said their organization was working on some kind of user experience initiative, with 48 per cent citing it as a "main strategic priority" ahead of IT security and compliance.
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Amazing Summit & really impressive line-up of vendors & relevant content specifically to the current cyber threat landscape in Middle East. Kudos to Trescon for all your diligence & focused execution.
I feel compelled to share with you the awesome experience; prior to, during the event and afterwards. From start to finish, the Trescon team acted with superb professionalism and enthusiasm, and their approach to Business Development was quite refreshing given the current pandemic and associated constraints. The delivery platform itself is of outstanding quality.
We participated in #WAISQatar 2020. The team did a nice job and the event had a good audience.
We worked with Trescon on a high-level virtual event, the team was very professional, was clear regarding the requirements, very helpful, flexible and always on time. Account Managers smoothly manages his own team to prepare them well for supporting their clients effectively. Thank you Trescon, it was a fruitful experience that I am looking to repeat sooner.
Chief Experience Officer / Co-Founder
CX Accelerator Officium Labs
USA
CMO
Worthix
USA
Head of AI Innovation Hub & Partnerships & Ecosystem (APAC) at R² Data Labs,
Rolls Royce
Director of Data Policy,
Ministry of Economic Affairs and Communications
Estonia
CPO,
Hostelworld
Ireland
Executive Director General of Customer Experience,
Ministry of Human Resources and social development
KSA
Chief Product Officer,
Awina Zurich
Switzerland
President - Head Operations, Communities & Customer Service,
Bajaj Allianz General Insurance
India
Bots and Brains
Generation CX
Overcoming Business Challenges & Pain Points Around CX in the “new normal”
Leveraging Voice of the Customer (VoC) to drive NPS
Exploring the CX-EX link
Omni-channel customer engagement strategies
CX & Social Media
Harnessing Big Data & Analytics for enhancing the customer experience
Aligning Organizational KPIs with Customer Experience Strategy for Business Growth and driving ROI
Personalization at core of CX Strategy
CONNECTING
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.
Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.
With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.
