9AM - 5PM
Singapore
Standard Time (SST)
6:30AM - 2:30PM
Indian
Standard Time (IST)
9AM - 5PM
Philippine
Standard Time (PST)
0
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0
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What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this ASEAN edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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WHY ASEAN?

The global CX management market is expected to grow from US$ 9.26 billion in 2020 to US$ 21.87 billion in 2027.

Source: Fortune Business Insights

Key Stats

  • The wide presence of call centres, the burgeoning trend of social media, and the rising emphasis on customer experience management and customer satisfaction – all are contributing to the growth of the market in the Asia.

  • Additionally, B2B consumers’ growing preference for quality products that add value to their business, growing expectations for services based on outcome and customer journey, and demand for tangible results to drive the growth of the business are some of the factors driving the adoption of customer experience management solutions in the Asia.

Enhancing Customer Experience in BFSI

Banks in the ASEAN region have been very successful not only in quickly adapting to the evolving banking environment, but they have been particularly innovative when it comes to on-boarding new customers.

Customer Experience is now among the most significant differentiators across industry sectors. This is particularly true for industries, with product penetration so high and product innovation being extremely difficult to achieve.

The safety of our AI community is a top priority

In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.

World CX Summit – India 2020 Hear from global speakers Cx, Digital Transformation & Analytics experts on the best practices to achieve optimum results in a fast-moving digital world! World CX Summit – India 2020 Hear from global speakers Cx, Digital Transformation & Analytics experts on the best practices to achieve optimum results in a fast-moving digital world!
Insightful
Sessions

Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world!

It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

World CX Summit – India 2020 Emerging technologies, when used together have the potential to revolutionize industries World CX Summit – India 2020 Emerging technologies, when used together have the potential to revolutionize industries
Technology
Use-cases

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.

Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

World CX Summit – India 2020 The show features presentations, use-case-studies and educational sessions by global technology providers World CX Summit – India 2020 The show features presentations, use-case-studies and educational sessions by global technology providers
Product
Showcase

The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

World CX Summit– India 2020, Virtual CX Conference, Be part of panel discussions and exchange ideas with some of the greatest minds in the space of CX & Digital Transformation. World CX Summit– India 2020, Virtual CX Conference, Be part of panel discussions and exchange ideas with some of the greatest minds in the space of CX & Digital Transformation.
Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields.

Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

World CX Summit– India 2020, Virtual CX Conference Indulge in detailed discussions with technology providers of your choice through private and secure online. World CX Summit– India 2020, Virtual CX Conference Indulge in detailed discussions with technology providers of your choice through private and secure online.
Private Consultation
Rooms

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

World CX Summit – India 2020, Virtual CX Conference Network and share ideas virtually with CMOs, CDOs & CXOs in CX, MarTech & Data Analytics. World CX Summit – India 2020, Virtual CX Conference Network and share ideas virtually with CMOs, CDOs & CXOs in CX, MarTech & Data Analytics.
Private Networking
Rooms

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms.

Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-Covid-19 world.

Explore sponsorship opportunities

Register here to
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SPEAKERS

Afdhal Nayan is the Chief Transformation Officer of Malaysia Digital Economy Corporation (MDEC). His main responsibilities are to drive forward MDEC reinvent mission and accelerate capability building to realize the aspirations of tthe Malaysia Digital Economy Blueprint (MyDigital).

Afdhal Nayan

Chief Transformation Officer,

Malaysia Digital Economy Corporation (MDEC)

Malaysia

Allan Tumbaga has experience in both local and international banking, particularly in corporate communications, product management and brand management.

Allan Tumbaga

Senior Vice President and Chief Customer Marketing Officer,

Pru Life UK

Philippines

Sourabh is a well-rounded IT leader with experience across IT Strategy, Management & Transformation along with strong practical experience in IT Service Delivery, IT Service Design and Organisational Change Management including offshoring & restructuring.

Sourabh Chitrachar

Regional VP- IT Strategy & Transformation,

Liberty Mutual Insuarance

Singapore

Rachel is a seasoned digital business leader and customer experience expert with over two decades of experience in the financial services management sector in both Singapore and China.

Rachel Chen

Chief Digital Officer,

Aviva Singlife

Singapore

Tomasz started his career in Poland as an entrepreneur, then turned into a consultant. After working across multiple industries and countries, he now serves as Chief Digital and Transformation Officer at AXA in Singapore.

Tomasz Kurczyk

Chief Digital and Transformation Officer,

AXA Insurance

Singapore

Chatrudee is Head of Customer Experience at Krungsri Bank, Thailand with more than 20-year experience in Banking both Local and international banks and 5-year experience specifically in Customer-Centric transformation and CX in the Banking sector.

Chatrudee Ngamvalairatt

EVP, Customer Experience Management,

Bank Of Ayudhya (Krungsri Bank)

Thailand

Sarat Mohanty is a senior global digital business leader with over two decades of experience in Banking & Corporate sector across Asia Pacific, Middle East, Africa, Europe & Americas.

Sarat Mohanty

Head Global Supply Chain Finance Customer Implementation, Transaction Banking,

Standard Chartered Bank

Singapore

He is a customer experience evangelist by soul and profession for the last 14 years in multiple markets that uses insight and technology in an inclusive way to make customers loyal.

Mujtanibul Ahmed Sakib

Division Customer Experience Director,

Wing Bank

Cambodia

discussion topics

Omnichannel customer experiences

Digital Banking Revolution

Scaling Hyper-personalization

Predictive analytics

Advanced data ecosystems

Customer onboarding & retention

Regulatory considerations

Chatbots & automated assistance

Video-based interactions

Empathetic customer engagement

Customer-focused dashboards

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Register here to
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advisory board members

Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.

MEDIA SHOWCASE AND COVERAGE

  • 15M+

    GENERAL MEDIA

  • 18M+

    TARGETED MEDIA

  • 200K+

    TWITTER

  • 150K+

    LINKEDIN

  • 100K+

    DIRECT EMAIL

WHO ATTENDS WORLD CX SUMMIT?

Explore sponsorship
opportunities

Register here to
attend for free

Lead Sponsor

Platinum Sponsor

Gold Sponsors

Silver Sponsors

CONNECTING

BUSINESS WITH

OPPORTUNITIES

ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.